---
title: "One text offering mobile service: September booked."
description: Discover how Ewing Automotive Group transformed mobile service into a profitable strategy, enhancing customer retention while avoiding costly expansions.
---

[Curbee Blog](https://discover.curbee.com/posts)

# [One text offering mobile service: September booked.](https://discover.curbee.com/posts/mercedes-benz-temecula-mobile-service)

 Written by [Curbee](https://discover.curbee.com/posts/author/curbee) | October 13, 2026

Amir Alahwal, Director of CX at Unstoppable Automotive Group, did something different. He went beyond the textbook “free oil service” – **he offered convenience in the form of mobile service.**

## **The Strategy**

- Picked mobile-friendly services to target.
- Personalized texts through their existing messaging platform.
- Included their Curbee Self-Service-Scheduling link to make booking a breeze.

## **The Offer**

They focused on convenience, not just the discount.

“**We come to you.”**

## **Why It Worked**

Mercedes-Benz of Temecula's “lost” customers had seen every coupon. Price was never why they left. The inconvenience was.

## **Results**

When they analyzed the mobile service appointments, 63% were customers who hadn’t been back in over a year. Retention bonuses go up – so do OEM loyalty bonuses.

> **"You can offer a customer a $50 oil change to come in the dealership," Amir said. "If they still don't want to drive to a dealership and wait all day, it's not going to solve your problem."**

## **Run this at your dealership in 4 steps**

**1. Pull the list.**

Customers 12+ months or more out of service. Your OEM sends you a list.

**2. Keep the offer simple.**

Focus on convenience, not just the discount (never hurts to do both)!

**3. Use tools you already have.**

No new tools necessary. Curbee will help you use what you already have.

**4. Check who came back.**

Scrub that list against your “lost customers” list.

[Download the one-pager.](https://discover.curbee.com/hubfs/Unstoppable%20Group%20%7C%20Text%20%7C%20Case%20Study%20%7C%20Final.pdf)

<https://discover.curbee.com/hubfs/Unstoppable%20Group%20%7C%20Text%20%7C%20Case%20Study%20%7C%20Final.pdf>

Ready to launch mobile service or get more from your existing program? [Schedule a demo](https://www.curbee.com/demo) to see how Curbee can help.

*\*Source: Mercedes-Benz After-Sales Loyalty list in Curbee.*

*Curbee is the No. 1 mobile service platform for dealerships, powering mobile and remote service for leading OEMs and dealer groups nationwide.* [*See the ROI for your store*](https://www.curbee.com/platform#roi) *·*[*Book a demo.*](https://www.curbee.com/demo)

[View full post](https://discover.curbee.com/posts/mercedes-benz-temecula-mobile-service)

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