Insights from Curbee CEO Amit Chandarana on the Auto Remarketing Podcast with Senior Editor Host Joe Overby.
On a recent episode of the Auto Remarketing Podcast, Curbee CEO Amit Chandarana joined Joe Overby to talk about the future of mobile service in automotive retail. Curbee began as a direct-to-consumer company, completing over 30,000 mobile service appointments. That hands-on experience shaped the platform now built specifically for dealerships. With that foundation, Amit laid out why 2025 is the tipping point and what dealerships need to know to stay ahead.
Here are six takeaways from the conversation.
Market conditions have created the perfect moment
The automotive industry is seeing the effects of vehicle sales, combined with rising consumer expectations for convenience and dealership pressure to increase capacity. More recalls, tighter service bays, and higher demand have all created the ideal conditions for mobile service to take off.
Mobile service is not new, but now it is essential
Amit references Cadillac offering mobile service as early as 1921. What makes today different is that we live in a convenient economy. Customers want service on their terms. Mobile service is no longer a nice-to-have, it is a competitive advantage.
Mobile Service is the fastest way to grow fixed ops without new construction
Dealers using Curbee’s model are taking 5 to 10 mobile-friendly jobs off the service drive each day. That frees up bays for higher-value repairs and allows for better absorption rates. More importantly, it drives new revenue and better customer satisfaction.
CSI scores and retention go up when you go mobile
Mobile service improves recall completion rates, increases safety, and strengthens the bond between customer and brand. As Amit explains, when a branded van shows up in a neighborhood, it becomes a local marketing tool and reengages customers who might otherwise go to an independent shop.
Execution matters more than intent
Curbee spends 80% of the first two months focused on change management. From technician training to in-store support and customer outreach, success comes from real boots on the ground. Curbee’s team is in the store, helping convert appointments and proving the value quickly.
OEM support is growing and helping fuel adoption
General Motors and Stellantis are providing financial support for dealers to launch mobile service. OEM field reps are starting to bring Curbee into dealer conversations because of the clear benefits in recall rates, customer loyalty, and service revenue.
Thinking about launching mobile service in 2025? Curbee has the playbook to get you live in 30 to 45 days with real results. Let's Talk.
Reach us at hello@curbee.com.