When the No. 1 Honda dealership operation in the United States decides to change how it does service, every other dealer in the country should pay attention.
Paragon Honda, Paragon Acura, and White Plains Honda just selected Curbee as the platform partner for its mobile service expansion across the Tri-State market.
They’ve done the math. They know that 37% of the work flowing through a dealership service drive today can be performed by a mobile technician at the customer’s home or office, without ever opening a bay.
That percentage is the difference between a service department capped by its real estate and a service department that grows with its customer base. More retained customers. More captured revenue. More loyalty built where customers actually live.
That’s not a forecast. That’s reality.
Paragon has built its success by anticipating where customers are going, not where the industry has been. When operators like that move, it’s a signal. And the opportunity they’re acting on is wide open to you, too: the dealers who move early get to define mobile service in their market before anyone else does.
That's Brian Benstock, Vice President and General Manager of Paragon Honda, Paragon Acura, and White Plains Honda, and it's the whole thesis in one line.
"Mobile service is not just a convenience play, it is a capacity strategy. We can move the right jobs out of the service lane, open our bays for more complex work, and deliver the kind of experience today's owners expect."
Notice what he didn't say. He didn't call mobile a nice-to-have or a side project. He called it a capacity strategy. And that reframe is the thing most dealers are still missing.
But he also touched on a threat that Paragon understands better than most.
"Customers expect convenience, speed, and flexibility, and we intend to lead the industry in delivering it."
According to Curbee's The16 report, the average American driver passes 16 independent repair shops before reaching a franchised dealership. That's 16 chances to lose the service relationship before the customer ever reaches your lane.
Dealers don't lose after-sale customers because the work is worse or their waiting room isn’t fancy enough. They win on proximity, simplicity, speed, convenience, and perceived affordability — five things a franchise dealer can beat with one mobile unit. With more vehicles on the road for longer (the average U.S. vehicle is now over 12 years old, per S&P Global Mobility), the volume of service work is only growing. The winner is simply whoever makes it easiest to say yes.
Mobile service flips the script from "call us, drive to us, wait for us" to "don't lift a finger — we'll come to you."
A group with this track record doesn't pick a vendor casually. The Paragon group selected the Curbee M.A.R.S. platform (Mobile and Remote Service) for the things that actually make mobile work at scale:
It's the same platform already powering mobile service for General Motors, Stellantis, and Volkswagen, and for groups including Group 1 Automotive, Lithia & Driveway, Hendrick Automotive Group, and Sonic Automotive.
Paragon joins a roster that's already defining the category.
What percentage of dealership service work can be done mobile? Roughly 37% of service work (including oil changes, filters, fluids, batteries, wiper blades, and many recalls and software updates) can be completed by a mobile technician at the customer's home or office.
Which dealer group is behind the Paragon mobile service launch? Headquartered in Queens, New York, Paragon Honda has been recognized as the No. 1 Honda Certified Pre-Owned dealer in the world for 16 consecutive years and is a multiple-time recipient of Honda’s President’s Award Elite distinction. The group helmed by Brian Benstock, and is known for pioneering a “Future Is Frictionless” approach to retail — centered on trust, transparency, and convenience — including a pickup-and- delivery program that has completed more than 200,000 transactions.
Is mobile service a replacement for the service lane? No. It's a capacity strategy. Moving routine work to the driveway frees lift capacity for the higher-value, higher-complexity jobs only a franchised dealer can perform.
How fast can a dealership launch mobile service? Forward-thinking dealers can stand up a mobile program in a matter of weeks rather than the months or years a physical bay expansion requires.
Benstock isn't waiting, and neither are the 16 independent shops between you and your customer.
By adopting mobile service, you’re expanding bay capacity, protecting customer retention, and stopping independents from winning the easy, repeatable service work that should be yours.
Every routine oil change, battery replacement, recall, and software update you move to the driveway is a lift freed up for the high-dollar, high-complexity diagnostic work that only a franchised dealer can do.
Run your numbers in the Curbee ROI Calculator and let the math make the argument.
And when your done running the numbers, schedule a demo with Curbee and see how to put your service work back where it belongs.
Curbee is the No. 1 mobile service platform for dealerships, powering mobile and remote service for leading OEMs and dealer groups nationwide. See the ROI for your store · Read The16 report · Book a demo.