3 Best Practices for Hiring Mobile Service Technicians

Hiring great technicians is the foundation of every successful mobile service operation. The right mix of skill, experience, and mindset can make or break efficiency, customer experience, and retention.

Backed by 30,000+ mobile appointments and real-time partner insights, we’ve distilled the three most effective practices for recruiting and developing technicians.

1. Shop Rotation & Promote From Within

Don’t forget to look within first. Before recruiting externally, ask your team who wants to step up into a mobile tech career path that can open doors to service advisory, management, and leadership.

💡Pro tip: Run rotations with technician staff and treat the rotation like an interview. Even if someone isn’t ready or has interest, you’ve mapped a future pathway and explained the process internally.

2. Hire from HVAC, Electrician, Plumbing & Home Services Fields

Technicians from HVAC, Plumbing, Electrical or even Property Management backgrounds are already familiar with mobile, customer-facing service work. They’re used to being dispatched, managing their own schedules, and maintaining professionalism on-site.

💡Pro tip: When interviewing, focus less on make/model familiarity and more on their comfort with remote work and customer interactions.

3. Source Trade Schools & Local Colleges

The next generation of technicians is already training in your backyard. Building relationships with trade schools gives early access to motivated candidates and helps shape a long-term talent pipeline.

💡Pro tip: Faculty members are often eager to showcase new tech or real-world applications. Position your business as the example of “where the industry is headed.”

The Bottom Line

You never know where you are going to find your next great talent. Think outside the box and be open minded. You may need to hire for people skills, then teach the oil change.

See American Motors Group heading to campus for CNCDA's Career Day for Evergreen College and surrounding high schools.

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