How Kelley Buick GMC Operationalized Mobile Service with Curbee

Real Talk From the Front Lines of Mobile Service.

Challenge
Before Curbee, managing mobile service appointments felt chaotic. Kelley Buick GMC's BDC team lacked a way to schedule and coordinate appointments with customers. Staff were manually tracking appointments, fumbling through schedules, and pulling contact information from the DMS which slowed down operations and created unnecessary friction.

“I was trying to fumble my way through the schedule... we didn’t really have an idea of what the process should be.”

Solution
Kelley Buick GMC partnered with Curbee to implement its mobile service platform. With an intuitive app, BDC teams could now easily schedule and manage mobile appointments—no more manual tracking or digging through systems for customer info.

“The app is very clean, not buggy, and definitely makes everything more accessible.”

On top of that, technicians gained real-time access to route details and communication tools, while Curbee’s team provided hands-on training and support, even riding along to ensure a smooth rollout.

“Chris rode with me for a day—that was the first time I’d ever had a company rep go out into the wild with me.”

Results
With Curbee in place, Kelley Buick GMC saw immediate improvements in mobile operations. Within the first three months, they went from 3 to 33 appointments in addition to:

• Faster, easier scheduling for BDC and service teams
• Improved communication and customer outreach with just one tap from the mobile service technician(s)
• Clearer processes and technician confidence thanks to Curbee's training and support
• Reduced time spent troubleshooting or manually organizing appointments

“It’s night and day easier. If I had any advice to give to somebody thinking about mobile service? Do it.”