McCluskey Chevrolet’s Mobile Service in Action

Q&A with Jake McCluskey, Mobile Service Manager, McCluskey Chevrolet

Q: Tell us a bit about yourself and your role.
Jake: I’m Jake McCluskey out of Cincinnati, Ohio, Mobile Service Manager at McCluskey Chevrolet. My unofficial title might say “manager,” but really I’m the one helping get mobile service off the ground with the team here.

Q: What made you want to start mobile service?
Jake: I didn’t want to wait around. General Motors announced it, and I jumped in. We ordered the BrightDrop vans, but I went ahead and got a Bolt going right away. It’s our nimble diagnostic unit. I saw mobile as a way to give customers better experiences and to streamline our process.

Q: How are you using that Bolt day-to-day?
Jake: Today alone, we knocked out a couple recalls on a Suburban and diagnosed a check engine light on a Trax. We ordered the needed parts right after. So when the customer comes in next time, it’s seamless. Everything’s ready.

Q: What’s inside your mobile setup?
Jake: Everything we need fits in that Bolt...organized, box by box. We’ve got an onboard air compressor, a rugged laptop, and a hotspot. Anyone can hop in and go. You, me, even a lot tech. That’s how easy it is.

Q: Sounds like you’re taking a “crawl, walk, run” approach. Why’s that worked for you?
Jake: 100%. We’re not rushing. We're learning from the little stuff first by doing oil changes, tire rotations, adding coolant flushes. Each week, we fine-tune. That way, when the BrightDrop shows up, we’re ready. It’ll be plug and play.

Q: What’s the customer response been like?
Jake: Honestly? They’re blown away. They’re curious, they peek through the window. It’s convenient for them, and it frees up our bays for bigger jobs.

Q: What advice do you have for other dealers just starting?
Jake: Don’t wait. You don’t need a huge van to start. A small, wrapped vehicle and the right tools can get you moving fast. Just start with what you have, and scale as you go.

BONUS: See it in Action

Jake created a video walking through a few real mobile service calls using their General Motors MobileService+ BrightDrop van. It's perfect for internal training or showing curious teams how easy it is to get started.

If you're ready to bring mobile service to your dealership, start with a partner who has already done the hard work. Reach us at hello@curbee.com.