Why Consumers Are Craving Mobile Vehicle Service

Lessons from iHeartMedia's podcast feature.

If you want to know what today’s drivers expect from their service experience, just listen.

iHeartMedia, America's #1 audio company, saw the shift happening in mobile service and asked Curbee CEO, Amit Chandarana, to share what we are seeing on the front lines.

In the latest episode of The Art of Improvement hosted by Karen Clauss, they explored how mobile service is reshaping consumer expectations and why leading dealers are moving fast to meet the demand.

What's Driving Consumer Demand?

In short: convenience.

Consumers today live in an on-demand world where groceries, retail, and services come to them. Vehicle service is one of the last major categories still tethered to physical locations.

But the appetite for mobile service is growing:

• 92% of customers say they would return to a dealer after a mobile service experience
• Mobile service consistently drives higher customer satisfaction scores (CSI)
• Customers value time savings as much as price or brand loyalty when it comes to service decisions

The Consumer Mindset: 3 Key Insights

1. Time is the new currency
   Customers are balancing busy schedules. Mobile service saves them time and makes it more likely they’ll choose your dealership again.
2. Trust matters
   Drivers want to trust their dealership but often turn to third-party shops for convenience. Mobile service lets you deliver dealership-quality care wherever your customers are.
3. Experience drives retention
   Mobile service turns a routine oil change into a standout experience. It strengthens relationships and builds loyalty in ways that in-store visits often can’t.

Why This Matters For Your Dealership 

Mobile service is no longer a nice-to-have. It’s becoming an expectation.

The iHeartMedia conversation made it clear. Consumers aren’t just interested in mobile service, they’re actively seeking it out. Dealers that embrace this shift will win on:

• Retention: Keep more customers coming back
• Revenue: Capture service work that might otherwise be lost
• Reputation: Stand out as a forward-thinking, customer-first brand

Take Action

If you’re thinking about adding mobile service, there’s never been a better time.

Curbee works with leading dealerships to launch and scale mobile programs, delivering software, solutions, and support that drive results from day one.

Ready to see how mobile service can fit into your operations? Let’s talk. Reach us at hello@curbee.com.